ICT SUPPORT OFFICER Job Descriptions
Job Qualifications
| Minimum Requirements |
|---|
| BSc Degree in Computer Science/IT or equivalent from a recognzied institution; |
| Must be CCNA certified or equivalent certification; |
| At least (3) years working experience in a busy and large enviornment; |
| Sharp troubleshooting skills of networks, computer, printers and software related issues; |
| Good documentation skills of all issues reported at the ICT Helpdesk. |
Job Responsibilities
| Job Responsibilities |
|---|
| Conducting electrical safety checks on computer equipment. |
| Escalates support tickets and open issues to the appropriate team member(s) to provide the swiftest of resolutions |
| Installing and configuring computer hardware operating systems and applications; |
| Maintenance of the ICT assets register |
| Monitoring and maintaining computer systems and networks; |
| Office automation support and identification of requirements and ensuring customer satisfaction |
| Provide Technical support for the development and maintenance of ICT hardware and software infrastructure across various levels and campuses. |
| Providing support, including procedural documentation and relevant reports; supporting the roll-out of new applications; |
| Provision of ICT facilities, including delivery of advice, acquisition of equipment, training, support and maintenance |
| Provision of staff ICT training, directly or through third parties, including development of an ICT training plan. |
| Resolves support tickets and issues |
| Responding within agreed time limits to call-outs; |
| Setting up new users' accounts and profiles and dealing with password issues; |
| Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; |
| Testing and evaluating new technology; |
| Troubleshooting and fixing system problems and service requests, and providing high-level technical support for unresolved service desk issues |
| Troubleshooting system and network problems and diagnosing and solving hardware/software faults; replacing parts as required; |
| User and client support |